Job Description

We are looking for Customer Service Representatives who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times.



Key Responsibilities:

Handle inbound customer inquiries via phone, chat, or email

Provide accurate information about products, services, or processes

Resolve customer concerns efficiently and professionally

Document customer interactions and resolutions accurately

Escalate complex issues to supervisors when necessary

Meet quality, customer satisfaction, and productivity metrics