Customer Service Team Leader – Oslo Skin Lab

The Customer Care Team Leader steps into a Spanish market that is already moving with momentum, with the mandate to bring structure, develop the team from within, and elevate customer experience.

Requirements

• Proven leadership experience in a customer care, retention, or subscription-based environment.
• Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role.
• People‑focused leadership style: high empathy, candid feedback with a thoughtful delivery.
• Fluent in Spanish and English; additional languages (German or Portuguese) are a plus.
• Adaptable and open to working across different time zones, including non‑standard hours as the company expands into Spanish‑speaking markets outside Spain.
• Strong experience working with KPIs and performance manageme...