Build and lead a structured, high-quality support function for the prediction market product. This person should be able to turn complexity into clarity, help users navigate nuanced market structures, and create reliable support systems that improve both user satisfaction and internal feedback loops.

Build and lead a structured, high-quality support function for the prediction market product. This person should be able to turn complexity into clarity, help users navigate nuanced market structures, and create reliable support systems that improve both user satisfaction and internal feedback loops.

Responsibilities

• Own first-line customer support across approved channels, including live chat, email, Discord, Telegram, and other relevant community touchpoints.
• Build and manage a structured support function, including workflows, escalation paths, response standards, and support documentation.
• Serve as a trusted point of contact for users ...