10:30 am to 7:00 pm EST shift - Monday - Friday
What You Will Do:
The Customer Service Representative delivers exceptional service with honesty, integrity, and responsiveness while serving as a resource to team members and business partners. This entry-level role supports customers and sales representatives through effective communication, accurate data entry, and daily operational support. Employees develop foundational knowledge of customer service processes and systems while performing standard and non-standard tasks under close supervision and guidance from experienced staff, keeping leadership informed of work status and issues.
Provide phone and email support for inquiries from sales, internal partners, and customers in alignment with department goals of efficiency, quality, and customer satisfaction
Answer incoming requests through a multichannel system which includes but is not limited to...