Prepare and recommend current year and strategic parts and service trading plans.
Manage Customer Service business planning process, performance analysis and measurement and decision-making, impacting on major business decisions in the short (12 months), medium (1-4 years) and long term (5 years+)
Present to senior management in Customer Service and the wider business
Challenge, develop, amend and improve current reporting suite
Develop a trading review to provide insight into short and medium term parts trends
Develop and manage parc reporting, market potential and volume-planning model
Monitor and provide insight into market trends including electrification and its impact on the Aftersales business model
Manage relationships with information suppliers, including, but not limited to; Qlik Sense, Marque Group Solutions, IHS Markit, Spindogs and ...