Customer Service Professional (f/m/d)
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Location: Barcelona, Spain. Reporting to the Customer Care Supervisor.
Responsibilities
Coordinate internally and/or respond to customer queries related to shipment
Monitor shipment according to customer status and track and trace upon delivery
Maintain daily, weekly and monthly reports/dashboards for stakeholders
Participate in the promotion of relevant products or services when talking to customers
Contact customers and manage/ coordinate system modifications when needed
Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable
Skills
Customer knowledge
Knowledge of the legal and/or regulatory frame
Knowledge of commercial policy and offers
Hygiene, s...