Responsibilities   Follow Standard Operating Procedures and, resolve Customer Complaints promptly  Answer to / manage (various) Customers Queries via CRM Tools / Hotline (incoming calls)  Monitor & follow up with the relevant department/s on escalated cases that require clarification updates  Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned/given by CS Team Leader / Manager  Support departmental Key Performance Indicators set by Management  Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner  Competencies   Attention to Detail — The job requires being careful about detail and thorough in completing work tasks. Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people. Customer-focused orientation – The job requires being customer-focused, involves ensuring ...