About PetCubes

PetCubes is a leading pet food company in Singapore dedicated to providing fresh, nutritious, and delicious meals for dogs and cats. We are passionate about pet health and well-being, and our mission is to nourish pets with the highest quality ingredients. We pride ourselves on our commitment to customer satisfaction and our innovative approach to pet nutrition.

As a Customer Service Officer, you will be primarily responsible for ensuring smooth order processing and providing excellent support to our retail partners, while also assisting direct-to-consumer (DTC) customers during your working hours. This role will primarily involve:

• Coordinating retail partners' orders and shipments efficiently
• Focusing on building strong relationships with our retail partners through effective communication and support
• Being a key point of contact between our customers and the internal teams (Sales, Operations, Fina...