Customer Service Officer

Company

Pds

Location

singapore, singapore

Type

Full-time

            Serve as the first point of contact for customers seeking technical assistance over the phone or email 
Direct the customer to articulate the suspected fault through carefully designed questions 
Identify the issue encountered by the customer and open the right support ticket in the system 
Determine the solution based on the issue and details provided by customers 
Understand the required skills and knowledge to resolve client's issue 
Coordinate with maintenance support team to resolve clients' concern 
Arrange appointment with the client for follow up 
Monitor and follow up on all outstanding support ticket 
Record events and problems and their resolution in logs 
Follow-up and update customer status and information 
Pass on any feedback or suggestions by customers to the appropriate internal team 
Preparation of reports 
Identify and suggest possible improvements on procedures 
        
        
    

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