Customer Service Officer

Company

MODU K PTE. LTD.

Location

singapore, singapore

Type

Full-time

            Responsibilities: Communicate with customers, understand their needs and attend to their queries 
Handle and resolve customers’ feedbacks and concerns 
Ensure a wonderful salon experience for our customers to increase customer retention 
Handling phone enquiries with etiquette 
Serving light refreshments to customers and attending to their needs 
Schedule customers’ appointments and other ad-hoc duties as assigned 
Gather customer satisfaction levels and feedback on customer services for continuous improvement 
Provide feedback and ideas to improve operations and enhance customer experience 
Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions 
Qualifications & Requirements Well-groomed and maintain a professional self that suits our salon image 
Good and precise communication skills 
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Customer Service Officer

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