Job Description Permanent full-time position, 5 days week. Reporting to immediate supervisor in Operations.
Job Roles and Responsibilities - Serve as a primary point of contact with the customer on all issues relating to the account being assigned.
- Respond to customer queries in a timely and accurate way via email, phone etc.
- Follow up with customers to ensure their issues are resolved.
- Monitor and coordinate spares and repair deliveries to customers.
- Support the customer in escalating issues and discrepancies resolutions.
- Organize and support meetings/visits with the customers.
- Follow up on payment issues with the customers.
- Maintain good relationships with both customers and principles.
- Extending opportunities to principles on a routine basis.
- Other duties as assigned by the supervisor.
Secondary Duties - Provide procurement and administ...