Customer Service Associate

As a Customer Service Associate, the role is responsible for delivering the Allianz Experience at every interaction. The associate will live up to Allianz Values in delivering service to customers, agents, and colleagues, and be passionate about understanding customers, knowing their needs and expectations, and working towards exceeding them.

Responsibilities

• Be the face of Allianz—possess a strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls, including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
• Provide first contact resolution (FCR) when possible by providing basic troubleshooting and offering appropriate alternative. When it is not possible, own customer’s complaints an...