Customer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operations

To provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experience.

Role Profile

• Greet customers warmly and create a friendly, welcoming environment.
• Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kiosks.
• Handle cash, card, and digital transactions accurately using the POS system.
• Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotions.
• Upsell tickets, combo deals, and retail items to maximize revenue.
• Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experience.
• Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all times.
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