Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
Escalate customer concerns, system issues, and any problem encountered to the immediate superior to facilitate resolution.
Submit required reports and documentation to the immediate superior related to inquiries, requests, and concerns received.
Comply strictly with the bank's standard policies, procedures, and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets and quality standards at all times.
Keep and maintain an organized workstation, office equipment, office supplies and tools.
Perform other duties and responsibilities that may be assigned from time to time.