Are you passionate about delivering outstanding customer service and building strong customer relationships? 

In this role, you will be the first point of contact, assisting with enquiries relating to home loans and car loans while providing a seamless and positive customer experience. You will play a key role in customer retention, identifying opportunities for additional products and services, and ensuring every interaction reflects professionalism and care.

Working within a fast-paced contact centre environment, you will:

Provide exceptional support to customers

Handle inbound customer calls while achieving service level and customer satisfaction targets

Assist customers with loan enquiries including payouts, discharges, additional lending and further advances

Build strong relationships with borrowers, brokers and internal stakeholders

Maintain accurate customer records and detailed file notes

Identify and ref...