Provide quality customer services to prospective and existing clients in a professional manner
Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
Work with a team of customer servicing staff in providing full support to clients’ enquiries
Assist in any ad hoc tasks assigned by supervisorand Customer Service Manager
Chinese speaking is a bonus to communicate with our stakeholder
Who you are
Equipped with 2 years of customer-facing experience/ Call center experience
Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail
Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility