Overview

This role is giving supports to property negotiators including answering their enquiries across the globe. The ideal candidate will be passionate to provide highest level of service and resolving issues whether through correspondence / software phone or company platforms.

Responsibilities

• To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps – Atlas).
• To educate the apps users on how to use new features or add on programs.
• To identify and provide feedback from customers to support team for continuous improvement.
• To summarize all FAQ and do documentation for further improvement.
• To update reported issues and work closely with IT department technical support team to assure quality client customer service.