The organization is seeking a Customer Service Manager with a profound focus on user experience and operational excellence to lead the customer support function.

This role transcends daily support management; it is responsible for deep-dive analysis of user issues, identifying platform pain points, and driving continuous improvements across product, operations, and service workflows. The goal is to enhance user retention by not only resolving active inquiries but proactively reducing the occurrence of systemic problems. The ideal candidate is a strategic operator who can transform customer feedback into a catalyst for platform-wide improvement.