Duties and Responsibilities

Inbound & Desk Support

• Respond promptly and professionally to client inquiries via phone, email, WhatsApp Business, or live chat.
• Troubleshoot complaints, process orders or service requests, and elevate complex technical issues to relevant departments.
• Maintain accurate, up-to-date client records and interaction logs within the CRM system.

Client Visits & Relationship Building (Field)

• Travel to client premises to conduct routine check-ins, assess service satisfaction, and strengthen business relationships.
• Assist clients with basic on-site troubleshooting, training, or walkthroughs of the company’s products/services.
• Gather firsthand feedback during visits regarding client pain points and report back to management to improve service delivery.

Administration & Reporting

• Independently plan, schedule, and optimize travel routes...