We are currently recruiting for a Customer Experience Manager to join our team in Langley.

OVERALL PURPOSE OF ROLE

To manage all customer experience touch points ensuring that we deliver an exceptional service to all customers.

Responsibilities/Accountabilities:

To develop, manage and delight internal and external customer relationships with new and existing customers.
Ensuring contract delivery is, at a minimum, in accordance with Group and client requirements
Managing correspondence from clients and customers in a timely professional manner
Being the ‘back stop’ point of contact for escalated queries from clients and customers
Proactively monitoring client satisfaction and proactively addressing issues as necessary to prevent dissatisfaction
Developing and enhancing lines of communication in accordance with client and customer needs
Promoting good working relationships with colleagues, clients, customers and other stake-holders, whilst de...