Industry: Electronic Manufacturing/ Semiconductor Industry prefer
Job Responsibilities
Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.