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Customer Service Manager

Company

sgo ctp pte. ltd.

Location

singapore, singapore

Type

Full-time

JOB DESCRIPTION Job Title

Customer Service Manager

Occupation

Customer Service Manager

Job Description & Requirements Duties & Responsibilities
  • Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
  • Gathers customer information thoroughly and effectively, accesses and satisfies client demands
  • Educates the salon customers based on their real needs during their visit to the shop
  • Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
  • Maintains a positive, empathetic, and professional attitude toward customers at all times
  • Attends to and communicates promptly to address customers’ queries at the most excellent approach
  • Acknowledges and resolves customer feedback and concerns
  • Knows products inside and ou...

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