Purpose of Role

Lead and develop the Customer Service team to deliver exceptional & consistent customer experience across all Rehrig Pacific products and services. This role is accountable for building a high-performance, customer-obsessed culture through coaching, continuous improvement, and cross-functional collaboration. The Customer Service Manager serves as the strategic bridge between Sales and Operations, ensuring the voice of the customer drives decision-making while balancing operational capabilities. This leader will champion service innovation, embed accountability at every level, and set the standard for best-in-class service delivery in a manufacturing environment.

Areas of Accountabilities

Team Leadership & Development