The Customer Service Manager is responsible for overseeing customer service teams, monitoring service quality, improving operational performance, and ensuring that customers receive professional and efficient support. This role requires leadership, communication, decision-making, planning ability, and strong understanding of customer service processes. At Bits Generation, the Customer Service Manager plays a key role in team development, workflow management, escalation oversight, and service improvement. This position helps connect team performance with wider business goals while maintaining a strong customer-first approach. Key Responsibilities Manage daily customer service operations and oversee team performance Ensure service quality standards, response expectations, and internal processes are followed Supervise team leads, agents, and support staff where applicable Review performance metrics and identify areas for improvement Handle escalated customer issues and support resolution ...