Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
Supervise the branch's performance and make changes if necessary
Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
Identify coaching and training needs, suggesting different approaches and monitoring success
Ensure all customer interfacing jobs are resourced by appropriately trained staff
Collaborate amongst streams at branch to deliver branch goal
Proactively instil HSBC core values and business principles