An important financial institution is looking for an experienced Customer Service Manager with expertise in Social Media interactions to oversee our Call Center operation. This manager will be dedicated to providing reliable, measurable, and high-quality customer service to our customers through different social media applications. We are looking for a candidate who can demonstrate strong and capable leadership qualities and the ability to resolve all types of customer inquiries.

• Manage daily Call Center workflow within the customer service department
• Manage all our Social Media platforms
• Manage important Customer Service projects
• Development, implementation, and tracking of SOPs or SOWs
• Create and track call center customer service KPIs
• Supervise a team of customer service representatives
• Hire and onboard new customer service employees
• Document all interactions with clients