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Customer Service Manager

Company

JYSK

Location

Dublin 1, Dublin

Type

full-time

Job Description

  • Leading the Customer Service Center (CSC) to deliver excellent customer experiences across all channels in both Ireland and UK
  • Securing efficient daily operations
  • Ensuring strong collaboration with other JYSK departments (especially Retail) and external partners (e.g., carriers)
  • Developing a motivated, high-performing team in line with JYSK values and customer promises

     
  • Leading Customer Service operations
    • Ensure the customer always comes first and receives JYSK’s highest service standard
    • Oversee daily planning, KPI monitoring and adjustments, while securing completion of mandatory tasks
    • Monitor, follow up and act on KPIs and reports to meet targets & goals
    • Identify opportunities to improve CSC processes and customer experience
    • Address operational challenges proactively

       
  • Team leadership & development
    • Recruit, onboard and retai...

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