Famous Supply is looking for a Customer Service Manager at our Chagrin Falls, OH location.     The CSM is responsible for ensuring a great customer experience to our contractors.

You lead a team focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement.

This role is a “working manager” and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.

Primary Job Responsibilities Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.

Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports.

Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.

Use materi...