At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
Fresh graduates are welcome to apply!
What you'll be doing on the job
Deliver 24 hour one-stop customer service.
Ensures highest standard of service delivery on personalized phone services to our customers.
Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
Handling and resolving customer complaints proficiently.
Displaying a high level of quality and professionalism when dealing with customers.
Assigns or acts on any required customer follow-up in accordance with Call Centre guid...