ABOUT THE ROLE

As a Customer Success Lead Representative, you'll be part of a dynamic team where your contributions to customer care and your support for your team members are valued, and your professional development is prioritized. Join us and become an integral part of our winning team.

WHAT YOU’LL DO

• Work Planning:  Strategically plan daily activities utilizing CRM, Telecom, and Configuration systems, along with dashboards, to optimize workflow efficiency.  Assign tasks to Customer Service Representatives (CSRs) in alignment with volume management strategies.  Oversee the credit memo process, with authority to approve credits up to a specified dollar amount.
• Customer Engagement: Regularly interact with customers to ensure their needs are prioritized and addressed promptly.  Monitor service dashboards to en...