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Customer Service Lead: End-to-End Orders (Bogotá)

Company

Novartis

Location

bogotá, bogotá, distrito capital

Type

Full-time

Overview

Novartis is seeking a Customer Service Lead based in Bogotá, Colombia.

Responsibilities

  • Lead a team of analysts and oversee the entire customer order journey, ensuring accuracy and service excellence.
  • Collaborate across teams, drive continuous improvement, and foster an inclusive work environment.

Qualifications

  • Bachelor's degree in business administration or related fields.
  • 3 to 5 years of experience in customer service.
  • Fluency in Spanish and English.

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