Careers / Customer Service Department

Customer Service (Logistics)

Klang, Malaysia | Full Time | Posted 3 Days Ago

Key Responsibilities :

• Ensure customer’s orders are processed & reply in a timely and accurately manner. To attend customer inquiry and complaints via phone call and email.
• Issue Confirmation Booking
• Manage bookings/shipments including other modes of transport.
• Liaise with Carrier/ NVOCC/ Consolidator/ Transporters/ Haulier to ensure smooth delivery of cargo
• Preparation of all import/ export shipment documents such as Delivery Order, Authorization Letter, Bill of Ladings, etc.
• Generate sales lead to local team for further developments
• Monitor & Maintain Weekly Vessel Schedule
• Ensure no additional cost (example: Storage, Demurrage, Removal & Detention)
• Ensure no gaps and all processes are always ahead of time
• Compute accurate data & sta...