About the job Customer Service - KL Sentral (Live Chat & Email Reply)
Job Description:
Job responsibilities:
Understand customer enquiries and respond via applicable channels: email, chat etc
Ensure customer enquiries are answered or routed through the appropriate support channel
Manage customer escalations and ensure they are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service