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Customer Service Inside Sales

Company

Esco Lifesciences Group

Location

esco bintanbintan, indonesia, esco bintanbintan, indonesia

Type

Full-time

Job Description

  • Coordinate with COO/Sales Manager the PO, WO, quotations and related documentations received from field sales.
  • Maintain tracking of incoming sales and delivered units.
  • Review Order Confirmations from Order Processing, send and updates customer on the order detail and scheduling.
  • Liase with Production to ensure production of ordered units are progressing in a timely manner.
  • Maintain rapport with customers by examining complains; identifying solutions; and suggesting improved methods and techniques.
  • Consolidate respective sale documents to pass to Accounting upon successful delivery, installation and commissioning.
  • Manage and organize sales documents.
  • Meeting ISO Objective and operate to comply with ISO , ISO and ISO requirements.
  • Interact with customers to provide information in response to inquire about products and services.
  • Handle resolve customer’s complaints.
    • ...

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