Looking for an entry-level Customer Service professional to join their dynamic team.
You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.
Responsibilities:
Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
Process customer orders and requests for product repair into an ERP/order entry system.
Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
Support and initiate pricing dispute process.
Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner.
Support, address, research and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and prov...