Responsibilities

Provide exceptional customer service to German-speaking clients, addressing inquiries and resolving issues promptly.

Manage customer orders, including processing, tracking, and confirming delivery timelines.

Coordinate with internal teams to ensure customer needs are met effectively.

Maintain accurate customer records and ensure all data is up-to-date in the system.

Assist in resolving complaints and escalating issues to the appropriate departments when necessary.

Support customers by providing product-related information and guidance.

Contribute to continuous improvement initiatives to enhance customer satisfaction.

Adhere to company policies and procedures while delivering outstanding customer service.

The Successful Applicant

A successful Customer Service - German Speaker should have:

• Fluency in both French and English, with strong written and verbal communication...