Job Description:

• Respond to customer inquiries via email and live chat.
• Handle escalation and provide appropriate solutions within the company`s guideline
• Validation of Business Programs, Orders and Contracts. Request will be via Email
• Review of agreement & Orders, ensuring all legal requirement are met
• Ensure regular update to customer’s Queries and solve within stipulated timeline
• Training will be provided

Requirement:

• Diploma in any field
• TOPIK Certification is required as the role requires Korean language
• Fluency in English language is mandatory
• Previous experience in customer service is an advantage but open to fresh graduate.
• Problem-solving skill and attentive to details
• Team player and able to work independently
• Able to work in a fast-paced environment
• Basic computer skills
• Able to perform overtime