Deliver prompt, high-quality, and professional service to walk-in customers for both General and Life Insurance needs, including:
Insurance purchase/renewal
Policy endorsements
Customer enquiries
Handling complaints
Claims processing
Provide support through multiple communication channels, including telephone and email.
Maintain comprehensive and up-to-date knowledge of AGIC (Allianz General Insurance Company) and ALIM (Allianz Life Insurance Malaysia) products and services.
Ensure the issuance of Motor and Non-Motor Insurance policies complies with company guidelines.
Collect payments on a Cash Before Cover (CBC) basis for walk-in customers.
Issue official receipts immediately upon receiving payments.
Manage and control daily collections, balancing, and reconciliation for Life Insurance transactions.