Coordinate with customers on shipment and delivery enquires
Providing prompt and professional attention to all their requests or problems
Process all job orders into the system promptly and accurately
Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
Liaise with different internal department & external contractor when required
Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
Timely monitoring and update of vessel details via Port net
Build and maintain good rapport with customers to fulfil their requirement
Respond to emails, phone calls, and other forms of correspondence.
Prepare job sheets for account’s department to generate customers’ invoices