As a Customer Service Executive, you will be the first point of contact for customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management.

Client Details

Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.

Description

Key responsibilities include:

Handling inbound customer enquiries via phone and email
Managing and resolving queries relating to telecoms services, billing, and accounts
Supporting customers through the onboarding and installation process
Liaising with internal teams (technical, sales, operation...