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Customer Service Executive

Company

EPS

Location

Malaysia, Selangor

Type

Permanent

Responsibilities:



  • Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.


  • Coordinate with overseas agents on shipment consolidation (Air & Ocean).


  • Work closely with the Operations team to ensure timely delivery of shipments.


  • Follow up and resolve customer queries effectively.


  • Identify customer needs, evaluate issues, and provide appropriate solutions.

    • Key Requirements:


  • Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).


  • Competent in MS Office applications (Outlook, Excel, Word).


  • Minimum 3 years of customer service experience.


  • Ability to work under pressure.


  • Strong communication, presentation skills, and team-oriented mindset.

    • 🍁 Ready to Apply?

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