What you’ll be doing

• Provide prompt and efficient assistance to customers, addressing their inquiries and resolving their issues in a timely manner
• Ensure all its transactions are in compliance with policies (internal & external), guidelines and regulations
• Proactively identify opportunities to cross-sell and up-sell relevant banking products and services
• Collaborate with other teams to ensure a seamless and consistent customer experience
• Participate in regular training and development activities to stay up-to-date with the latest products, policies, and procedures
• Contribute to the continuous improvement of our customer service processes and practices

What we’re looking for

• Previous experience in a customer service or client-facing role, preferably within the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to interact ...