The Customer Service Executive will be responsible for managing customer enquiries across email, live chat, and phone channels while ensuring timely and accurate first-time resolution. This role supports regional telco, IT, and social media projects, requiring a service-focused mindset and strong communication skills.
Handle inbound customer enquiries via phone, email, and chat in a professional and courteous manner.
Provide accurate information, troubleshoot basic issues, and ensure first-contact resolution wherever possible.
Record and update all customer interactions in the internal systems with complete and accurate details.
Escalate complex cases to the relevant teams in accordance with standard operating procedures and service levels.
Adhere to project-specific workflows, compliance guidelines, and quality a...