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Customer Service Executive (FMCG)

Company

BWY WILMAR PTE. LTD.

Location

singapore, singapore

Type

Full-time

Key Responsibilities:
  • Serve as the first point of contact for Singapore-based customers via email and WhatsApp
  • Ensure order accuracy, pricing consistency, and proper documentation
  • Handle product inquiries, lead time, pricing, and order-related enquiries
  • Handle post-delivery issues such as goods exchange/return requests
  • Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
  • Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
  • Process various backend documents to ensure order, picking and delivery accuracy
  • Prepare customer quotations based on approved pricing and input from sales/commercial team
  • Any other ad-hoc duties as assigned
Requirements:
  • Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food S...

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