Overview

At DUSK, we pride ourselves in offering our customers the highest standard of customer service. We’re passionate about the products we have to offer and our business goals.

To be successful in this role, you must be motivated, caring, and have a passion for delivering great service and building relationships with our customers and colleagues.

You will be a key part in how DUSK is represented and must be passionate about our perception and success.

Responsibilities

• Independently respond to customer queries over different points of contact to a high quality.
• Work towards consistent productivity levels to align with the team, whilst handling complex queries and customer complaints.
• Accurately follow internal processes and identify issues when they arise.
• Being organised and confident in mailbox management and multi-tasking.
• Take full ownership of customer queries from i...