The incumbent will be part of a larger team within the Air and Ocean department in providing seamless and customer-focused solutions to support the achievement of business objectives.
What are you going to do? - Answer all incoming calls promptly and politely
- Respond to customer enquiries promptly
- Basic knowledge on cargo commodity as per IATA rules and regulations
- Handle all air export shipment interface with multiple parties (internal and external customers/stakeholders) on shipment requirements
- Booking of flights with procurement team
- Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non‑compliance issue
- Ensure all data are updated correctly in system
- Liaise with overseas agents on various requirements and rates
- Obtain rate approval from customer before shipment departs
- Provide flight details and fe...