To provide exceptional customer service through efficient order management, effective communication, and seamless coordination across internal teams. This role ensures customer satisfaction, accuracy in order processing, and compliance with company standards, supporting overall business growth and operational excellence.

Order Management

- Manage the end-to-end order fulfilment process, from order receipt to delivery and invoicing.

- Ensure accuracy in processing customer purchase orders, sales contracts, and related documentation.

- Monitor order status proactively and keep customers updated on delivery timelines.

Customer Relationship Management

- Act as the first point of contact for customers, addressing inquiries, complaints, and service issues.

- Build strong relationships with key accounts and distributors to enhance customer satisfaction.

- Collaborate with sales and supply chain teams to a...