You will fulfill the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations, proactive services and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy).
You will timely complete the Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing, technical service team and/or customers ensuring current location and job status is communicated back to Customer Call Centre.
You will comply with all Environment & Safety (EH&S) policies, service escalation procedures and all customer requests, complaints and comments communicated to the job holder are passed to the relevant department for action.
You will maintain personal knowledge of safety instructions and operational procedures and participate in training courses including self-learning, computer based and on-the-job training.