Join Long View as a Customer Service Desk Analyst, where you can showcase your technical support skills while engaging with clients across Canada. Provide tier I support in a vibrant team setting.
This part-time position at Long View's Integrated Global Services team focuses on delivering exceptional service to clients in locations such as Calgary, Edmonton, Toronto, and Vancouver. In this role, you'll handle customer inquiries, document issues, and facilitate efficient resolutions while enjoying a fun and supportive workplace.
Key Responsibilities:
• Submit detailed documentation of customer inquiries
• Analyze symptoms to determine urgency and resolutions
• Dispatch to Tier II support as necessary
• Manage incident lifecycles effectively
• Seek out process improvement opportunities
Requirements:
• Minimum of 2 years in a service desk role
• Professional communication skills are essential
• Proven troubleshooting capabilities
• Ability to excel in h...