Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Company

Shopee

Location

singapore, singapore

Type

Full-time

            Job Description  Ensure and monitor daily jobs dispatch to the drivers 
Manage daily pickup allocations to drivers 
Processing orders, requests & resolving problem shipments 
Liaising with internal stakeholders on seller/buyer issues 
Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service 
Respond & follow up with customer enquiries for any missing/late deliveries 
Able to answer enquiries and tickets within the timeline 
Checking the proof of delivery according to the SOP 
Create Reporting and insights for Operational Excellence Team 
Assist the Operational Return Team with ad hoc duties 
 Requirements  Minimum 3 years of customer service support 
Experienced with MS Office skills 
Patient and skillful in conflict resolution 
Possesses high responsibility, disciplined and detail oriented 
        
        
    

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